Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

 Nityanand Jadhav (NityanandJ9141)
Atos

Atos
IN
NityanandJ9141 Member since 2022 2 posts
Atos
Posted: Sep 5, 2022
Last activity: Sep 5, 2022
Posted: 5 Sep 2022 3:36 EDT
Last activity: 5 Sep 2022 5:19 EDT
Closed

Working on web chat

I m working on web chat. There agent will receive a call from external chat option. As per customer request agent suppose to add some task as per customer requirement. But agent is not able to add some task(all task). Few task he is able to add. Need some solutions in this to fix this bug. Need to add all task in options.

***Edited by Moderator: Pooja Gadige to move from Pega Academy to Product, add capability tag***
To see attachments, please log in.
Pega Customer Service 8.6
Agent Desktop
Telephony
Chat and Messaging
Consumer Services
Customer Service Developer

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice