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Question

 michael mueller (michaelm4410)
Charles Schwab

Charles Schwab
US
michaelm4410 Member since 2014 1 post
Charles Schwab
Posted: Oct 9, 2015
Last activity: Oct 13, 2015
Posted: 9 Oct 2015 18:51 EDT
Last activity: 13 Oct 2015 14:44 EDT
Closed
Solved

Why does Chart display change after moving off the screen?


We have upgraded from PRPC 6.1 SP2 to PRPC 7.1.7   When we view out of the box reports,  The gadget is displayed as normal.  If we take an action which opens another tab, such as case creation,  the display of the gadgets becomes distorted and the gadgets size overruns the screen.  Refreshing the browser alleviates the issue, but we are wondering what causes the problem.

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Posted: 9 years ago
Posted: 12 Oct 2015 2:57 EDT
Gowrishankar Ramasamy (GowrishankarR29)
Citicorp Services India Private Limited

Citicorp Services India Private Limited
IN

Hi Michael,

     Could you please post screen shots for the issue you were facing?.

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Posted: 9 years ago
Posted: 13 Oct 2015 14:44 EDT
michael mueller (michaelm4410)
Charles Schwab

Charles Schwab
US

Hi Gowrishankar  -  I am not feeling comfortable providing client screens, so I may have to escalate this internally.   However, one thing we are seeing is that this seems to be an issue with "Quirks" mode.  When I request the developer to test with the browser in Standards mode, the problem is alleviated.   I will look into ensuring the Edge mode is in place in the Harness.   Later this fall IE 11 should be coming :-)

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