Question
What types of Training modules/user guides can Pega produce?
I was wondering if anyone could explain what kind of User Guides can be created within Pega to support the roll-out of our new Pega Application? We're still in development but wanted to get a head start on what Pega offers with respect to producing Training modules and User Guides.
Previously, I've developed User Guides using Adobe Captivate and was wondering if Pega had a similar option?
Thanks,
Josh Miller
***Edited by Moderator: Lochan to remove personal information***
Pegasystems Inc.
IN
Hi Josh,
Would this interest you? Pega Knowledge
Extract from the Product Overview Guide
Pega Knowledge is an enterprise knowledge management application that is part of Pega’s Customer Relationship Management (CRM) family of products. It consists of a knowledge portal, providing the tools and capabilities to manage the full life cycle of rich, multi-media knowledge content and the creation and deployment of knowledge self-service and community sites. Pega Knowledge is pre-integrated with Pega Customer Service and related industry solutions, providing simple configuration capabilities to proactively suggest contextual articles with service cases. Pega Knowledge can also be sold as a standalone application.
Pega Knowledge supports organizations that require a knowledge management tool for creating, maintaining, and publishing articles and support for self-service knowledge and community sites.
Regards,
Pegasystems Inc.
GB
Hi Josh,
I believe you are asking here about automatic creation of User Guide/Training Material for your newly created application from PEGA.(Custom application)
We only have pega Get Help which will have pega module related help.
Don't think we have any thing which will produce user guide automatically.
Regards,
Prakhar
Booz Allen Hamilton Holding Corporation
US
Thank you. Could you explain more about the "Get Help" feature? Basically, any training/user guides would have to be built outside of the application?
Thanks,
Josh
Pegasystems Inc.
GB
Hi,
With Get Help i mean to say Pega Platform Help. 
Yes, you application specific training/user guide to be built outside application.