I was wondering if anyone could explain what kind of User Guides can be created within Pega to support the roll-out of our new Pega Application? We're still in development but wanted to get a head start on what Pega offers with respect to producing Training modules and User Guides.
Previously, I've developed User Guides using Adobe Captivate and was wondering if Pega had a similar option?
***Edited by Moderator: Lochan to remove personal information***
Pega Knowledge is an enterprise knowledge management application that is part of Pega’s Customer Relationship Management (CRM) family of products. It consists of a knowledge portal, providing the tools and capabilities to manage the full life cycle of rich, multi-media knowledge content and the creation and deployment of knowledge self-service and community sites. Pega Knowledge is pre-integrated with Pega Customer Service and related industry solutions, providing simple configuration capabilities to proactively suggest contextual articles with service cases. Pega Knowledge can also be sold as a standalone application.
Pega Knowledge supports organizations that require a knowledge management tool for creating, maintaining, and publishing articles and support for self-service knowledge and community sites.
Posted: 4 years ago
Posted: 4 Jun 2019 20:27 EDT
Prakhar Aggarwal (Prakhar_GCS)
Principal Engineer, Technical Support