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Question

 May-Ann Tenorio (MayAnnTenorio)
Sun Life Financial
RPA Developer
Sun Life Financial
PH
MayAnnTenorio Member since 2020 17 posts
Sun Life Financial
Posted: Jul 12, 2021
Last activity: Jul 13, 2021
Posted: 12 Jul 2021 22:40 EDT
Last activity: 13 Jul 2021 7:21 EDT
Closed

What are OS Dump Files saved in C:\ProgramData\Pega\SupportFiles

Hi,

We are performing disk cleanup on our production machines, and we are wondering if we can delete the files saved on this folder. 

 

OS DUMP

 

os dump files

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Robotic Process Automation
Insurance
Solutions Engineer

Posted: 3 years ago
Posted: 13 Jul 2021 1:36 EDT
Vaspi Prasad Gummadelly (Vaspi)
PEGA
Manager of Technical Support Engineering
Pegasystems Inc.
IN

Hello, 

 

 OS dumps are captured to debug if there any issues. Please let us know what version of Studio/Runtime and PNF(Pega Native Foundation) you are using. 

If you are using less than PNF version less than Proprietary information hidden9 , then this is known issue. You can remove those files if you are not having any issues. 

 

If you dont want the files to be created, you can upgrade to version Proprietary information hidden9 or higher. As a workaround you can copy openspan.in file from Runtime/Studio installation folder to PNF installation folder. 

 

Regards,

  

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Posted: 3 years ago
Posted: 13 Jul 2021 7:21 EDT
May-Ann Tenorio (MayAnnTenorio)
Sun Life Financial
RPA Developer
Sun Life Financial
PH

Hi Vaspi @gummv1 ,

 

We are using PNF version Proprietary information hidden9. We will delete the files accordingly. Thank you so much.

 

Regards,

May

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