Question
LTIMindtree
SA
Last activity: 21 Sep 2022 4:43 EDT
Ways to update Admin Password
The Post is used to list down the number of ways of Admin ID password Reset
Scenario: 1 - When you don't have / lost the admin password for one environment and not able to perform reset and alternate login ID is available
Scenario: 2 - When you forgot the password to any environment
Accepted Solution
Updated: 21 Sep 2022 4:43 EDT
LTIMindtree
SA
Scenario - 1:
- Go to Records > SysAdmin > Right click on Product & Create a new Product rule,
- Provide "Data-Admin-Operator-ID" in "Select a class and press Query" field in "Individual instances to include" section,
- Click on Query > choose your operator from the list and click on Submit,
- Save the Product rule & create a RAP file using "Create Product file" button at the bottom of the product rule,
- Now you can download and use the RAP(Rule-Admin-Product) for import into the other environment.
- For import process using prpcUtils helped other customer in the below discussion which you can refer for cross checking the prpcutils.properties settings related to import process.
https://collaborate.pega.com/question/data-import-using-command-line
Note: Attached the necessary screenshots also for reference.
LTIMindtree
SA
Scenario - 2:
- Try to login with [email protected]/install or Admin@DMOrg/install. If you are able to log in with this operators then create a new operator with Admin access and use that operator to change the password for [email protected] operator as a best practice.
Note: Step-1 did not work in our case though.
2. If you are not able to login with any of those 2 operators then you can delete the [email protected] from pr_operators table and run the upgrade scripts to get it recreated.
Note: Step-2 worked in our case but we did not perform the Operator Deletion. Re-ran the same version of Pega Platform Upgrade script with new password amended in the setupDatabase.Properties file.
But, Patch.bat / patch.sh script did not work for us to update the password.
Ideally, Upgrade.sh / upgrade.bat script will be used for Major and minor versions of Pega Platform upgrades
Scenario - 2:
- Try to login with [email protected]/install or Admin@DMOrg/install. If you are able to log in with this operators then create a new operator with Admin access and use that operator to change the password for [email protected] operator as a best practice.
Note: Step-1 did not work in our case though.
2. If you are not able to login with any of those 2 operators then you can delete the [email protected] from pr_operators table and run the upgrade scripts to get it recreated.
Note: Step-2 worked in our case but we did not perform the Operator Deletion. Re-ran the same version of Pega Platform Upgrade script with new password amended in the setupDatabase.Properties file.
But, Patch.bat / patch.sh script did not work for us to update the password.
Ideally, Upgrade.sh / upgrade.bat script will be used for Major and minor versions of Pega Platform upgrades
Patch.sh / patch.bat script will be used for Patch update only in the platform version upgrades.
Note: So, Make sure that to run the upgrade.bat / upgrade.sh script ONLY in the current context.