Section 3: Optimizing the Customer Value in the Call Center
Practicing what you learned lab - 1st lab in the Course...
1. I reserved and opened the cloud instance as directed.
2. Logged in successfully using the "cacsr"/"install" username password as directed.
3. Click "New" to create incoming call as directed in the Detailed Steps section. Result: The "Demo Screen Pops" (next step according to the directions) menu choice does not respond (I have actually had this happen in other labs but did not place a post about it).
Any advice on why this menu choice is ignoring my click? Other menu choices work, just not the one I need. I have logged in/out a few times with no change. I am currently trying to figure out how to restart the virtual machine if that is possible while I await a response...
Nevermind - this seems to have been a problem with the Browser (Chrome).
Seems to work fine with Internet Explorer. Suggest adding an additional note of caution (maybe there is one, but I did not see it) to students if browser compatibility is something that needs to be watched for....
Posted: 4 years ago
Posted: 5 Apr 2018 14:44 EDT
Jeff Hare (harej)
Senior Solutions Consultant