User guide for Pega Smart Investigate for Payment v8.5
Do you have an user guide for Pega Smart Investigate v8.5? We are starting an engagement with a European Financial Institution to rebuild an old Pega SI v5.x implementation using Pega SI v8.5. So, an user guide of Pega SI v8.5 will be helpful to understand the OOTB features and functionalities available in the latest version. I have an older version of the Pega SI user guide for Pega SI v4.x (attaching the same). It will be highly appreciated if you can share the Pega SI v8.5 user guide.
Pegasystems Inc.
IN
Could you please check the following article for the user guide.
https://community.pega.com/knowledgebase/products/smart-investigate-payments
Updated: 6 Apr 2022 5:53 EDT
Pegasystems Inc.
US
We do not supply a user guide for Smart Investigate; the product is necessarily customised by end clients and their implementation teams to meet their exacting business rules and requirements when implemented.
For this reason, there is no global user guide that would be universally valuable and applicable. It is recommended in new implementation projects that a user guide is built alongside the product development to match the build outcome.
The V4 user guide you very helpfully referenced is very old and very basic. This has been replaced over time with more intuitive in-product guidance such as tool-tips/hover-over controls on data fields, more clarity in error handling, and Pega Academy Missions for core platform and case management understanding, such as Business Architect Essentials and Intro to Pega Platform.
As referred in the link from Praveen, comprehensive documentation about Smart Investigate is provided here: https://community.pega.com/knowledgebase/products/smart-investigate-payments which covers installation, implementation and tech notes that guide on the use/implementation of SWIFT Case Resolution, gpi and ISO/CBPR+ format messages.
We do not supply a user guide for Smart Investigate; the product is necessarily customised by end clients and their implementation teams to meet their exacting business rules and requirements when implemented.
For this reason, there is no global user guide that would be universally valuable and applicable. It is recommended in new implementation projects that a user guide is built alongside the product development to match the build outcome.
The V4 user guide you very helpfully referenced is very old and very basic. This has been replaced over time with more intuitive in-product guidance such as tool-tips/hover-over controls on data fields, more clarity in error handling, and Pega Academy Missions for core platform and case management understanding, such as Business Architect Essentials and Intro to Pega Platform.
As referred in the link from Praveen, comprehensive documentation about Smart Investigate is provided here: https://community.pega.com/knowledgebase/products/smart-investigate-payments which covers installation, implementation and tech notes that guide on the use/implementation of SWIFT Case Resolution, gpi and ISO/CBPR+ format messages.
If you have any ad hoc requirement for specific enablement content to help ensure success in your work, please raise a thread and we will try and support you.