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Question

 Sourav Debnath (SouravD9762)
Goldman Sachs

Goldman Sachs
IN
SouravD9762 Member since 2019 5 posts
Goldman Sachs
Posted: Dec 22, 2017
Last activity: Dec 25, 2017
Posted: 22 Dec 2017 5:12 EST
Last activity: 25 Dec 2017 23:00 EST
Closed
Solved

Update a Case smart shape locking scenario

Hi,

Does it support locking scenario when the child case is locked (or parent case is locked) at the time of data propagation?

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Dev/Designer Studio
Case Management

Accepted Solution

Posted: 7 years ago
Posted: 22 Dec 2017 6:06 EST
Mohammad Asif Hasan (Mohammad_Asif_Hasan)
EPAM Systems, Inc.
Mohammad Asif Hasan
EPAM Systems, Inc.
ES

Hi Sourav,

Thanks for posting on PSC.

Yes, locking is supported for Cover or Covered when data propagation occurs.

When the case type rules have any data to be propagated, Pega creates a declare trigger "pyCaseTypeAggregates" and it watches once the property gets updated. 

It has OOTB "pxTriggerOnCaseChange" activity and it attempts to lock the parent cover. If lock couldn't be acquired, then the System-Queue-CaseType.pzSpawnQueueItemForCase activity is invoked to place the child work object into the ProcessCaseTypeCalculations agent queue (Pega-ProcessEngine RuleSet).  OOTB, this agent is not enabled.

Hope it answers your query, kindly notify if it does.

Regards,

Asif

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