Hi,

The first thing I would check is the PegaRULES log, to see if any corresponding errors show up for that user around the time the issue occurred. Do you see anything there?

I'd also recommend seeing if the users remember exactly what they were doing at that time, to try to establish a pattern.  Are you aware of any pattern to when this occurs?

Hope this helps,

-Kurt

We haven't been able to discern any pattern yet. It may be that multiple browser sessions are open. We're working with our tier 1 help desk to try and triage that piece. we had seen some entries in PegaRULES-Security however it doesn't seem to completely correlate to the number of reported occurrences. We're trying to see if we can quantify the experience.