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Question

 Kiran Boga (Bogak1)
Cognizant
Kiran Boga
Cognizant
AU
Bogak1 Member since 2013 5 posts
Cognizant
Posted: Jun 22, 2021
Last activity: Jun 23, 2021
Posted: 22 Jun 2021 23:17 EDT
Last activity: 23 Jun 2021 12:50 EDT
Closed

Unable to trace an agent from Admin studio in pega 8.5

We have upgraded our application from 7.2 to 8.5 version. I tried to trace  SLA agent from admin studio by selecting "Trace Now" and "Trace next Earlier run" but tracer window is not opening and nothing happens. 

We have given the required roles "PegaRULES:SysOpsAdministrator" and "PegaRULES:SysOpsObserver" to the access group but still not working.

However if we try it with PEGA Sample application is it working for us.

 

 

***Edited by Moderator Marissa to update Content Type from Discussion to Question***
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Pega Platform
System Administration
Financial Services
Senior System Architect

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