Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

 Debaparna Bandyopadhyay (DebaparnaB2508) Virtusa
Virtusa
IN
DebaparnaB2508 Member since 2020 5 posts
Virtusa
Posted: Jul 19, 2020
Last activity: Aug 7, 2023
Posted: 19 Jul 2020 5:09 EDT
Last activity: 7 Aug 2023 10:35 EDT
Closed

Unable to switch between open service request for an interaction case after upgrade to Pega 8.4

Report

After upgrading the application to Pega 8.4 from Pega 7.3, (CPMHC Framwork) .Once multiple service Requests are created for an interaction,(All the created service items are open) we are unable to switch between the open service items by clicking it through task menu. Please let us know what can be the reason

Pega Customer Service for Healthcare 8.4 User Experience Updates Healthcare and Life Sciences Lead System Architect
Posted: 3 years ago
Posted: 19 Jul 2020 7:56 EDT
Praveen Palagani (palas3) Pegasystems Inc. Principal Technical Solutions Engineer
Pegasystems Inc.
IN
Report

Hi Debaparna,

Thanks for posting the query.

Please compare the existing upgrade application with the sample OOTB application provided by Pega and on analyzing the tracers of both sample application and the current application when trying to switch between the service cases. From here, you will get to know if there are any overrides in the existing upgraded application. Please correct the things accordingly.

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice