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Question

 Debaparna Bandyopadhyay (DebaparnaB2508)
Virtusa

Virtusa
IN
DebaparnaB2508 Member since 2020 5 posts
Virtusa
Posted: Jul 19, 2020
Last activity: Aug 7, 2023
Posted: 19 Jul 2020 5:09 EDT
Last activity: 7 Aug 2023 10:35 EDT
Closed

Unable to switch between open service request for an interaction case after upgrade to Pega 8.4

After upgrading the application to Pega 8.4 from Pega 7.3, (CPMHC Framwork) .Once multiple service Requests are created for an interaction,(All the created service items are open) we are unable to switch between the open service items by clicking it through task menu. Please let us know what can be the reason

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Pega Customer Service for Healthcare 8.4
User Experience
Updates
Healthcare and Life Sciences
Lead System Architect

Posted: 4 years ago
Posted: 19 Jul 2020 7:56 EDT
Praveen Palagani (palas3)
Pegasystems Inc.
Principal Technical Solutions Engineer
Pegasystems Inc.
IN

Hi Debaparna,

Thanks for posting the query.

Please compare the existing upgrade application with the sample OOTB application provided by Pega and on analyzing the tracers of both sample application and the current application when trying to switch between the service cases. From here, you will get to know if there are any overrides in the existing upgraded application. Please correct the things accordingly.

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