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Virtusa
IN
Posted: July 19, 2020
Last activity: July 19, 2020
Last activity: 19 Jul 2020 7:56 EDT
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Unable to switch between open service request for an interaction case after upgrade to Pega 8.4
After upgrading the application to Pega 8.4 from Pega 7.3, (CPMHC Framwork) .Once multiple service Requests are created for an interaction,(All the created service items are open) we are unable to switch between the open service items by clicking it through task menu. Please let us know what can be the reason