Question
Commonwealth Bank of Australia
IN
Last activity: 31 Aug 2020 13:25 EDT
Unable to start process iexplore.exe. Start process injected C:\Program Files (x86)\Internet Explorer\iexplore.exe failed"
I just updated my windows to 2004 version, then after everything in place I started Pega Robotic Studio and tried to run the automation. To my suprise I got the above mentioned error which is in the attchments.
"Unable to start process iexplore.exe. Start process injected C:\Program Files (x86)\Internet Explorer\iexplore.exe failed"
and also I tried the automation of CRM, got the error which is in the attachment.
I found a thread in the community, but it got redirected to Digital Delivery which I got denied access of.
( I have the following verison of Pega Robot Studio
Version 14.0.25420.1 D14REL Microsoft .NET Framework Version 4.8.04084
Installed Version: Express
Pega Robot Studio Proprietary information hidden
)
So, now here I am requesting to share your knowledge for solving the issue.
***Edited by Moderator Marissa to update General to Product***
Pegasystems Inc.
US
You must upgrade to a version of Pega Robotics that supports that build, or more accurately, a version Pega Native Foundation that supports that build of Windows 10. It looks like 19.1.49 is the earliest build. You should be able to upgrade just your PNF though, but the installer for it is contained within the Runtime installer package, so you'd need to download at least 19.1.49 to get the installer. Given that your build of 19.1.2 is old, I would suggest upgrading to the latest build as much has been added and updated since then rather than just updating PNF.
https://community.pega.com/knowledgebase/articles/pega-rpa/build-notes-191-pega-native-foundation
https://community.pega.com/knowledgebase/articles/pega-rpa/build-notes-pega-robotic-automation-191
Updated: 31 Aug 2020 6:12 EDT
Commonwealth Bank of Australia
IN
your suggestion works perfectly fine but i don't have access to Digital Software Delivery I am not part of an organisation for now.
So, would you mind to suggest another way.
Thanks for looking into and for a solution.
Sangeeth
Pegasystems Inc.
US
The only suggestion I can make then is to revert to an older build of Windows 10 (i.e. uninstall the 2004 update). If you cannot get access to newer Pega Robotics software, then you'll likely want to have an environment that doesn't get Windows updates or change very much, since you wouldn't be able to take advantage of any fixes we have created that resolve any issues they might cause.