Question

Cognizant
IN
Last activity: 15 Jul 2025 7:23 EDT
Unable to see Casetype ( Parent and Child) and their respective Flows and Views
Hi All,
While I was doing Hands-on practice on CASE SPECIALIZATION I saved the Casetype but after saving it, It removed the casetype as well as flow and views. Now to resolve this issue I've gone through multiple post but It's not getting resolved. I've checked the pyDefault Casetype as well but It's showing error for Parent Casetype. I've also checked the class in which I'm creating both Parent and Child Casetype and it is still present. I've also checked the checkboxes of casetypes in Cases & Data tab and saved it. But still workflow as well as Casetype is not visible. And when I'm trying to open my Casetype from Recents it's showing Ruleset as locked.
I am attaching some images for reference.