Question
UMKC
US
Last activity: 16 May 2024 16:20 EDT
Unable to login from Non-SSO Operator ID
I'm using Pega cloud community edition trial, I'm able to login with my SSO which has developer access.
I created a new Operator with Manager Access group let call it "Manager 1".
When I try login with the Manager Operator it says "The information you entered was not recognized"
I tried unchecking "Use external authentication" in the security tab of the Manager operator, it did not work
I even tried removed "/PRAuth" from the URL which is used to access the application, it did not work
Is there anything else I can try to login with the Manager Operator that I created?
Accepted Solution
Updated: 9 May 2024 15:25 EDT
Maantic Inc
IN
After unchecking external authentication, provide the URL only till "prweb". Then try standard username/password login with your credentials.
Pegasystems Inc.
IN
@KevinR17115962Can you please remove the space in the Operator ID ( the space between the "manager" and "1") What I suspect is this is not because of the user/ operator access If not please share the Screen shot of the SSO that you use and also the model operator that you configured in the Auth service Thank you ! Manojkumar