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Question

 Taw Sern Tan (TawSernTan) M1 Ltd
M1 Ltd
SG
TawSernTan Member since 2015 40 posts
M1 Ltd
Posted: Apr 20, 2016
Last activity: Apr 20, 2016
Posted: 20 Apr 2016 2:23 EDT
Last activity: 20 Apr 2016 4:38 EDT
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Unable to login to Cordiant Marketing Director with Administrator

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Hi,

     I am not sure what had happened. Out of the blue, I am not able to login to Cordiant Marketing Director as Administrator. I am able to see the "Connection" as CMSP, i.e. my front end is able to communicated with the server, but I am unable to login.

     Please advise what should I do to revert the situation.

Regards.

User Experience
Posted: 7 years ago
Posted: 20 Apr 2016 2:48 EDT
Saraf (ShrihariSaraf)

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Hi,

The user is database user or Vantage user? You can look at if password has been changed for the user (either in Vantage.init file or database)

Regards

Shri
Posted: 7 years ago
Posted: 20 Apr 2016 2:52 EDT
Taw Sern Tan (TawSernTan) M1 Ltd
M1 Ltd
SG
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Thanks for the fast response, Shri,

Administrator for Cordiant Marketing Director do not need password.

Regards,

Taw Sern

x 1335
Posted: 7 years ago
Posted: 20 Apr 2016 3:07 EDT
Saraf (ShrihariSaraf)

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What's the error message you see on the screen please and do you see if <UserDebug>.log file is getting generated and any error message in the log file.

Regards

Shri
Posted: 7 years ago
Posted: 20 Apr 2016 3:50 EDT
Taw Sern Tan (TawSernTan) M1 Ltd
M1 Ltd
SG
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Hello Shri,

                I only able to see the administrator.log up to last successful login on another PC at 12:02pm. I am not able to see any log created/updated for administrator.

Regards,

Taw Sern

x 1335
Posted: 7 years ago
Posted: 20 Apr 2016 3:54 EDT
Taw Sern Tan (TawSernTan) M1 Ltd
M1 Ltd
SG
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Hello Shri,

                This is the error message prompted after I attempted with an invalid password, and then delete the password.

                I am not sure what does it means.

Regards,

Taw Sern

x 1335
Posted: 7 years ago
Posted: 20 Apr 2016 3:58 EDT
Taw Sern Tan (TawSernTan) M1 Ltd
M1 Ltd
SG
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Strange, after seeing this message, I closed the application and start the application again, everything seems to get back to normal; I am able to logon using Administrator ID again.

Please help to investigate/suggest what is the possible cause for this error.

Regards,

Taw Sern

x 1335
Posted: 7 years ago
Posted: 20 Apr 2016 4:38 EDT
Saraf (ShrihariSaraf)

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Hi Taw Sem,

Its good to know that you can now able to login to the Marketing Director. Based on the screenshot it is difficult to predict what could have happen. But the error message (-1005) if confirmed from the log if it is ORA-1005 then the password you have supplied is incorrect. The password might have went as NULL. If you face the similar issue again in future you can capture the TCP dump that would help to investigate data being sent from client to server.

Regards

Shri

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