Last activity: 19 Jul 2021 1:53 EDT
Unable to finish assignment when the new assign page is not present
I am facing the below issue in my implementation.
I have a requirement where we jump from main stage to alternate stage in the case processing and in alternate stage there is single process where an assignment to operator is present.
While the operator works on the assignment he has an option to click on one button where he can continue the main process from where the case jumped to alternate stage from the main stage and the main stage will continue the rest of the process.
But, In case where there are no further assignments or the case meets end shape in the main process from where we jumped to alternate stage. the New assign page is not present in the clipboard of the operator assignment in alternate stage. Now when we want the operator assignment to be completed we are running finish assignment on click of submit.
The OOTB finish assignment is mapping the values on new assign page as parameters to complete the activity. as we are not having new assign page the parameters are not passed and the finish assignment is failing.
We need to finish the assignment of the operator in alternate stage when he continue the main process.