Phalanx Consultancy Services
Last activity: 14 Aug 2020 8:15 EDT
Unable to export excel (OOTB) from report definition
we have upgraded PRPC from 7.4 to 8.4 and while trying to download the excel from any report definition be it application specific or OOTB, it fails saying "There has been issue. please contact administrator".
In Logs can see the below :
2020-08-11 16:36:36,456 [jsse-nio-8080-exec-9] [ STANDARD] [ ] [ test:03.01.04] (ngineinterface.service.HttpAPI) ERROR xxxx.com|<IP xxxx> xxxx- <IP>: com.pega.pegarules.pub.PRRuntimeError com.pega.pegarules.pub.PRRuntimeError: PRRuntimeError
Caused by: com.pega.pegarules.pub.PRRuntimeException: Section 'pzRDExportWrapper' execution error on page 'pegaInternalReportTempPage' of class 'Rule-Obj-Report-Definition'. : null
Caused by: java.lang.NullPointerException at sun.awt.FontConfiguration.getVersion(FontConfiguration.java:1264) ~[?:1.8.0_252] at sun.awt.FontConfiguration.readFontConfigFile(FontConfiguration.java:219) ~[?:1.8.0_252]
The application is running on java 8 and we could also see the fontconfig file already installed on the server..
Any leads ?
***Edited by Moderator: Pallavi to update platform capability tags***