Question
Bank of Nova Scotia
CA
Last activity: 21 Apr 2016 8:32 EDT
Unable to create a remote case as a sub case in an application(FCM)
I have tried to add a remote case as a sub case in my local application, when I attempt to do that the system creates a parent remote case instead of a sub case(In 7.1.7), however in Pega 7.1.9 the feature to add a remote case as a subcase does not exist. According to PDN (link below) FCM allows adding a remote case as a subcase.
https://pdn.pega.com/setting-and-configuring-federated-case-management
Pegasystems Inc.
IN
Rahul Sanghi any thoughts ?
Pegasystems Inc.
US
Hi Ashfaq,
Consider A (local) and B (remote) to be 2 applications and AC and BC to be the corresponding case types respectively. Now, if you define AC as a remote case type for BC, users on app A can create BC cases on app B. Similarly, if you define BC to be a child case of BCParent, then the BC case instances created will be subcases. We have to remember that the cases are created on the remote system. So, we have to define the case hierarchy on the remote system itself.
I don't think you can create BC cases as a child case of AC or any other case type of app A. I don't think that's possible. If this is what you want, then why would you need this?