Question


TCS
IN
Last activity: 26 Aug 2020 13:57 EDT
Unable to create case with Pega Academy login
- My first exercise is to create a case and I cant do that. I am getting the following error.
- My first exercise is to create a case and I cant do that. I am getting the following error. And I do not have any existing cases in the Pega Portal
Follow these steps to add a case type to your application.
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In the lower right corner of the Pega Express dashboard, click Turn editing on.
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In the navigation panel, click Cases to view a list of current case types.
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Click Create new case type.
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In the Create new field, enter Expense Report as the name of the case type, and then click Next.
- Click Done to add the case type to the application. You are returned to the Pega Express Dashboard.
- My first exercise is to create a case and I cant do that. I am getting the following error. And I do not have any existing cases in the Pega Portal
-
.pyClassName: Class inheritance error. Class TGB-HRApps-Work-ExpenseReport must inherit from Work-. CaseType must be defined on a work related class
Follow these steps to add a case type to your application.
-
In the lower right corner of the Pega Express dashboard, click Turn editing on.
-
In the navigation panel, click Cases to view a list of current case types.
-
Click Create new case type.
-
In the Create new field, enter Expense Report as the name of the case type, and then click Next.
- Click Done to add the case type to the application. You are returned to the Pega Express Dashboard.
-
***Updated by moderator: Lochan to move post from PSC to Pega Academy***
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Pegasystems Inc.
US
Hello,
If you are still experiencing this issue. Please contact [email protected]. Include a link to this posting. Also include your contact information. We would like to work directly to resolve.
Regards,
Self Study Support Team


Twin Techs
US
I'm unable to create a new case-type as well following the instructions above


HCL Technologies
SG
Hi,
I am trying to create my first case, i.e. TGB Expense Report, but i am getting the same above stated error.Please find the attached screen shot for more refernce.
Thanks,
Naresh


cba
AU
I have this issue too ... have sent email including screenshot and tracer output


Capgemini India PVT Ltd
IN
i am also getting the same error mentioned above
-
Francesco Spadoni


Pegasystems Inc.
US
Hello,
If you are still experiencing this issue. Please contact [email protected]. Include a link to this posting. Also include your contact information. We would like to work directly to resolve.
Thanks


Rules Cube Inc.
CA
I cannot resolve the first assignment for the course
Carlos Ramirez
Proprietary information hidden


Pegasystems Inc.
US


PEG
GB
Hi Carlos,
It looks like inheritance is not correctly set on the ExpenseReport class.
To check this using Application Explorer, right-click on ExpenseReport class and open the definition link.
The Directed Inheritance field should be set to inherit from TGB-HRApps-Work.
This should fix it, if not please email Proprietary information hidden which is a better medium for troubleshooting.
Thanks
Paul
Pega Academy Support