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Question

 Rajappan Harinath (HARINATH)
Luxoft
Principal Consultant
Luxoft
IN
HARINATH Member since 2004 7 posts
Luxoft
Posted: Jun 28, 2017
Last activity: Oct 16, 2018
Posted: 28 Jun 2017 8:46 EDT
Last activity: 16 Oct 2018 12:03 EDT
Closed
Solved

Transport error 403 in Connect Soap

We are facing similar issue.WAS team configured certificate in WAS server with dynamic outbound ssl configuration. When tried testing Connect -Soap, 403 forbidden error is thrown. WAS team ran SSL trace and found that pega is looking certificate under jvm lib\security\cacerts folder instead of path created in WAS server. Pega version is 7.21. and WAS 8.5.5. What might be the issue?

Regards

Hari

***Edited by Moderator Marissa to update categories; updated SR details***


**Moderation Team has archived post**


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Data Integration
Security
System Administration
Installation and Deployment
Support Case Created

Accepted Solution

Posted: 7 years ago
Posted: 1 Aug 2017 12:21 EDT
Lochana Durgada Vijayakumar (Lochan_DV)
PEGA
Senior Manager, Knowledge Management
Pegasystems Inc.
IN

Hello,

On reviewing the SR, we see that it is marked closed since the issue was not reproducible with a different set of configuration in WAS.

Regards,

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Posted: 7 years ago
Posted: 29 Jun 2017 16:58 EDT
Paul Gentile (PaulGentile_GCS)
PEGA
Principal Engineer, Technical Support, 1:1 Customer Engagement
Pegasystems Inc.
US

Which JDK are you on? Also, tt would be nice to see the SSL Trace details that the WAS team made their analysis against. Other than that, you could check these two articles for good first step debugging approaches.

https://community.pega.com/support/support-articles/connect-soap-fails-ssltls-handshake-wrong-version

https://community.pega.com/support/support-articles/sslexception-soap-service-fails-websphere-855-jdk-16

 

 

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Posted: 7 years ago
Updated: 7 years ago
Posted: 30 Jun 2017 7:00 EDT
Updated: 22 Nov 2017 14:55 EST
Rajappan Harinath (HARINATH)
Luxoft
Principal Consultant
Luxoft
IN

Hi Paul, JDK Version is 1.7. Problem here is Pega looking at wrong keystore path instead WAS defined keystore. The keystore is defined at cluster level. Regards Hari

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Accepted Solution

Posted: 7 years ago
Posted: 1 Aug 2017 12:21 EDT
Lochana Durgada Vijayakumar (Lochan_DV)
PEGA
Senior Manager, Knowledge Management
Pegasystems Inc.
IN

Hello,

On reviewing the SR, we see that it is marked closed since the issue was not reproducible with a different set of configuration in WAS.

Regards,

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Posted: 7 years ago
Posted: 22 Nov 2017 12:36 EST
Gadigappagouda Patil (GadigappagoudaP)
Mastercard

Mastercard
MY

We are also facing same issue on our systems. Can somebody help us here.

Below error log trace for reference.

[11/20/17 9:55:28:040 CST] 00000025 SystemOut     O 2017-11-20 09:55:28,035 [rpcWorkManager : 115] [  STANDARD] [                    ] [ustomerRequest:04.18] (      internal.mgmt.Executable) ERROR Rule-Connect-SOAP.WSData-DS-DataPush-MPS-ServiceMain-.MDESAccountRangeDetails  - Exception

com.pega.pegarules.pub.services.RemoteApplicationException: SOAP service failed

        at com.pegarules.generated.activity.ra_action_invokeaxis2_a32b57658cb7e21e37afbb7ee6ba1472.step9_circum0(ra_action_invokeaxis2_a32b57658cb7e21e37afbb7ee6ba1472.java:1759)

        at com.pegarules.generated.activity.ra_action_invokeaxis2_a32b57658cb7e21e37afbb7ee6ba1472.perform(ra_action_invokeaxis2_a32b57658cb7e21e37afbb7ee6ba1472.java:223)

        at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3500)

        at com.pegarules.generated.activity.ra_action_invoke_21a4f4a5db42d03d5248d951a2632e50.step8_circum0(ra_action_invoke_21a4f4a5db42d03d5248d951a2632e50.java:1019)

        at com.pegarules.generated.activity.ra_action_invoke_21a4f4a5db42d03d5248d951a2632e50.perform(ra_action_invoke_21a4f4a5db42d03d5248d951a2632e50.java:189)

        at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3500)

Show More

We are also facing same issue on our systems. Can somebody help us here.

Below error log trace for reference.

[11/20/17 9:55:28:040 CST] 00000025 SystemOut     O 2017-11-20 09:55:28,035 [rpcWorkManager : 115] [  STANDARD] [                    ] [ustomerRequest:04.18] (      internal.mgmt.Executable) ERROR Rule-Connect-SOAP.WSData-DS-DataPush-MPS-ServiceMain-.MDESAccountRangeDetails  - Exception

com.pega.pegarules.pub.services.RemoteApplicationException: SOAP service failed

        at com.pegarules.generated.activity.ra_action_invokeaxis2_a32b57658cb7e21e37afbb7ee6ba1472.step9_circum0(ra_action_invokeaxis2_a32b57658cb7e21e37afbb7ee6ba1472.java:1759)

        at com.pegarules.generated.activity.ra_action_invokeaxis2_a32b57658cb7e21e37afbb7ee6ba1472.perform(ra_action_invokeaxis2_a32b57658cb7e21e37afbb7ee6ba1472.java:223)

        at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3500)

        at com.pegarules.generated.activity.ra_action_invoke_21a4f4a5db42d03d5248d951a2632e50.step8_circum0(ra_action_invoke_21a4f4a5db42d03d5248d951a2632e50.java:1019)

        at com.pegarules.generated.activity.ra_action_invoke_21a4f4a5db42d03d5248d951a2632e50.perform(ra_action_invoke_21a4f4a5db42d03d5248d951a2632e50.java:189)

        at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3500)

        at com.pegarules.generated.activity.ra_action_invokewebservice_91fb8c0796b046badfc062955eddb8d4.step4_circum0(ra_action_invokewebservice_91fb8c0796b046badfc062955eddb8d4.java:608)

        at com.pegarules.generated.activity.ra_action_invokewebservice_91fb8c0796b046badfc062955eddb8d4.perform(ra_action_invokewebservice_91fb8c0796b046badfc062955eddb8d4.java:130)

        at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3500)

        at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10521)

        at com.pegarules.generated.activity.ra_action_pushnetworkmsgupdatestomps_64f5c7362d93a48dfdd66212ea72aec5.step5_7_circum0(ra_action_pushnetworkmsgupdatestomps_64f5c7362d93a48dfdd66212ea72aec5.java:1355)

        at com.pegarules.generated.activity.ra_action_pushnetworkmsgupdatestomps_64f5c7362d93a48dfdd66212ea72aec5.step5_0_circum0(ra_action_pushnetworkmsgupdatestomps_64f5c7362d93a48dfdd66212ea72aec5.java:618)

        at com.pegarules.generated.activity.ra_action_pushnetworkmsgupdatestomps_64f5c7362d93a48dfdd66212ea72aec5.perform(ra_action_pushnetworkmsgupdatestomps_64f5c7362d93a48dfdd66212ea72aec5.java:163)

        at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3500)

        at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10521)

        at com.pegarules.generated.activity.ra_action_maintenanceagentactivity_142b5e3f56d889c2d8b2e907af6f28fb.step6_9_circum0(ra_action_maintenanceagentactivity_142b5e3f56d889c2d8b2e907af6f28fb.java:1677)

        at com.pegarules.generated.activity.ra_action_maintenanceagentactivity_142b5e3f56d889c2d8b2e907af6f28fb.step6_0_circum0(ra_action_maintenanceagentactivity_142b5e3f56d889c2d8b2e907af6f28fb.java:883)

        at com.pegarules.generated.activity.ra_action_maintenanceagentactivity_142b5e3f56d889c2d8b2e907af6f28fb.perform(ra_action_maintenanceagentactivity_142b5e3f56d889c2d8b2e907af6f28fb.java:187)

        at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3500)

        at com.pega.pegarules.session.internal.async.agent.QueueProcessor.runActivity(QueueProcessor.java:721)

        at com.pega.pegarules.session.internal.async.agent.QueueProcessor.execute(QueueProcessor.java:602)

        at com.pega.pegarules.session.internal.async.BatchRequestorTask.run(BatchRequestorTask.java:945)

        at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1259)

        at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1008)

        at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:901)

        at com.pega.pegarules.session.internal.async.BatchRequestorTask.run(BatchRequestorTask.java:670)

        at com.pega.pegarules.session.internal.async.Agent.queueBatchActivityForAgent(Agent.java:1504)

        at com.pega.pegarules.session.internal.async.Agent.queueBatchActivityForAgent(Agent.java:1293)

        at com.pega.pegarules.session.internal.async.AgentQueue.run(AgentQueue.java:792)

        at com.pega.pegarules.session.internal.async.Agent.runAgentTask(Agent.java:936)

        at com.pega.pegarules.session.internal.engineinterface.etier.impl.AsyncServant.processAsyncTask(AsyncServant.java:221)

        at com.pega.pegarules.session.internal.engineinterface.etier.impl.AsyncServant.invoke(AsyncServant.java:167)

        at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(EngineImpl.java:315)

        at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:263)

        at com.pega.pegarules.session.internal.engineinterface.etier.ejb.EngineBean.invokeEngine(EngineBean.java:225)

        at sun.reflect.GeneratedMethodAccessor58.invoke(Unknown Source)

        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)

        at java.lang.reflect.Method.invoke(Method.java:611)

        at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:367)

        at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:408)

        at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:223)

        at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingException(AppServerBridgeToPega.java:245)

        at com.pega.pegarules.internal.etier.ejb.EngineBeanBoot.invokeEngine(EngineBeanBoot.java:168)

        at com.pega.pegarules.internal.etier.interfaces.EJSLocalStatelessEngineBMT_f2439d86.invokeEngine(Unknown Source)

        at com.pega.pegarules.session.internal.engineinterface.etier.mdb.PRAsync.processRequest(PRAsync.java:155)

        at com.pega.pegarules.session.internal.engineinterface.etier.asynchbeans.AsyncTask.run(AsyncTask.java:64)

        at com.pega.pegarules.session.internal.engineinterface.etier.asynchbeans.RunnableWrapper.run(RunnableWrapper.java:71)

        at com.ibm.ws.asynchbeans.J2EEContext$RunProxy.run(J2EEContext.java:268)

        at java.security.AccessController.doPrivileged(AccessController.java:359)

        at com.ibm.ws.asynchbeans.J2EEContext.run(J2EEContext.java:768)

        at com.ibm.ws.asynchbeans.WorkWithExecutionContextImpl.go(WorkWithExecutionContextImpl.java:222)

        at com.ibm.ws.asynchbeans.ABWorkItemImpl.run(ABWorkItemImpl.java:159)

        at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1660)

Caused by:

com.pega.apache.axis2.AxisFault: Transport error: 403 Error: Forbidden

        at com.pega.apache.axis2.transport.http.HTTPSender.handleResponse(HTTPSender.java:309)

        at com.pega.apache.axis2.transport.http.HTTPSender.sendViaPost(HTTPSender.java:194)

        at com.pega.apache.axis2.transport.http.HTTPSender.send(HTTPSender.java:75)

        at com.pega.apache.axis2.transport.http.CommonsHTTPTransportSender.writeMessageWithCommons(CommonsHTTPTransportSender.java:411)

        at com.pega.apache.axis2.transport.http.CommonsHTTPTransportSender.invoke(CommonsHTTPTransportSender.java:233)

        at com.pega.apache.axis2.engine.AxisEngine.send(AxisEngine.java:445)

        at com.pega.apache.axis2.description.OutInAxisOperationClient.send(OutInAxisOperation.java:406)

        at com.pega.apache.axis2.description.OutInAxisOperationClient.executeImpl(OutInAxisOperation.java:229)

        at com.pega.apache.axis2.client.OperationClient.execute(OperationClient.java:165)

        at com.pegarules.generated.activity.ra_action_invokeaxis2_a32b57658cb7e21e37afbb7ee6ba1472.step8_circum0(ra_action_invokeaxis2_a32b57658cb7e21e37afbb7ee6ba1472.java:1659)

        at com.pegarules.generated.activity.ra_action_invokeaxis2_a32b57658cb7e21e37afbb7ee6ba1472.perform(ra_action_invokeaxis2_a32b57658cb7e21e37afbb7ee6ba1472.java:206)

        ... 51 more

[11/20/17 9:55:28:041 CST] 00000025 SystemOut     O 2017-11-20 09:55:28,039 [rpcWorkManager : 115] [  STANDARD] [                    ] [ustomerRequest:04.18] (      internal.mgmt.Executable) ERROR   - Exception

com.pega.pegarules.pub.services.RemoteApplicationException: SOAP service failed

        at com.pegarules.generated.activity.ra_action_invokeaxis2_a32b57658cb7e21e37afbb7ee6ba1472.step9_circum0(ra_action_invokeaxis2_a32b57658cb7e21e37afbb7ee6ba1472.java:1759)

        at com.pegarules.generated.activity.ra_action_invokeaxis2_a32b57658cb7e21e37afbb7ee6ba1472.perform(ra_action_invokeaxis2_a32b57658cb7e21e37afbb7ee6ba1472.java:223)

        at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3500)

        at com.pegarules.generated.activity.ra_action_invoke_21a4f4a5db42d03d5248d951a2632e50.step8_circum0(ra_action_invoke_21a4f4a5db42d03d5248d951a2632e50.java:1019)

        at com.pegarules.generated.activity.ra_action_invoke_21a4f4a5db42d03d5248d951a2632e50.perform(ra_action_invoke_21a4f4a5db42d03d5248d951a2632e50.java:189)

        at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3500)

        at com.pegarules.generated.activity.ra_action_invokewebservice_91fb8c0796b046badfc062955eddb8d4.step4_circum0(ra_action_invokewebservice_91fb8c0796b046badfc062955eddb8d4.java:608)

        at com.pegarules.generated.activity.ra_action_invokewebservice_91fb8c0796b046badfc062955eddb8d4.perform(ra_action_invokewebservice_91fb8c0796b046badfc062955eddb8d4.java:130)

        at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3500)

        at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10521)

        at com.pegarules.generated.activity.ra_action_pushnetworkmsgupdatestomps_64f5c7362d93a48dfdd66212ea72aec5.step5_7_circum0(ra_action_pushnetworkmsgupdatestomps_64f5c7362d93a48dfdd66212ea72aec5.java:1355)

        at com.pegarules.generated.activity.ra_action_pushnetworkmsgupdatestomps_64f5c7362d93a48dfdd66212ea72aec5.step5_0_circum0(ra_action_pushnetworkmsgupdatestomps_64f5c7362d93a48dfdd66212ea72aec5.java:618)

        at com.pegarules.generated.activity.ra_action_pushnetworkmsgupdatestomps_64f5c7362d93a48dfdd66212ea72aec5.perform(ra_action_pushnetworkmsgupdatestomps_64f5c7362d93a48dfdd66212ea72aec5.java:163)

        at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3500)

        at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10521)

        at com.pegarules.generated.activity.ra_action_maintenanceagentactivity_142b5e3f56d889c2d8b2e907af6f28fb.step6_9_circum0(ra_action_maintenanceagentactivity_142b5e3f56d889c2d8b2e907af6f28fb.java:1677)

        at com.pegarules.generated.activity.ra_action_maintenanceagentactivity_142b5e3f56d889c2d8b2e907af6f28fb.step6_0_circum0(ra_action_maintenanceagentactivity_142b5e3f56d889c2d8b2e907af6f28fb.java:883)

        at com.pegarules.generated.activity.ra_action_maintenanceagentactivity_142b5e3f56d889c2d8b2e907af6f28fb.perform(ra_action_maintenanceagentactivity_142b5e3f56d889c2d8b2e907af6f28fb.java:187)

        at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3500)

        at com.pega.pegarules.session.internal.async.agent.QueueProcessor.runActivity(QueueProcessor.java:721)

        at com.pega.pegarules.session.internal.async.agent.QueueProcessor.execute(QueueProcessor.java:602)

        at com.pega.pegarules.session.internal.async.BatchRequestorTask.run(BatchRequestorTask.java:945)

        at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1259)

        at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1008)

        at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:901)

        at com.pega.pegarules.session.internal.async.BatchRequestorTask.run(BatchRequestorTask.java:670)

        at com.pega.pegarules.session.internal.async.Agent.queueBatchActivityForAgent(Agent.java:1504)

        at com.pega.pegarules.session.internal.async.Agent.queueBatchActivityForAgent(Agent.java:1293)

        at com.pega.pegarules.session.internal.async.AgentQueue.run(AgentQueue.java:792)

        at com.pega.pegarules.session.internal.async.Agent.runAgentTask(Agent.java:936)

        at com.pega.pegarules.session.internal.engineinterface.etier.impl.AsyncServant.processAsyncTask(AsyncServant.java:221)

        at com.pega.pegarules.session.internal.engineinterface.etier.impl.AsyncServant.invoke(AsyncServant.java:167)

        at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(EngineImpl.java:315)

        at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:263)

        at com.pega.pegarules.session.internal.engineinterface.etier.ejb.EngineBean.invokeEngine(EngineBean.java:225)

        at sun.reflect.GeneratedMethodAccessor58.invoke(Unknown Source)

        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)

        at java.lang.reflect.Method.invoke(Method.java:611)

        at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:367)

        at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:408)

        at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:223)

       at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingException(AppServerBridgeToPega.java:245)

        at com.pega.pegarules.internal.etier.ejb.EngineBeanBoot.invokeEngine(EngineBeanBoot.java:168)

        at com.pega.pegarules.internal.etier.interfaces.EJSLocalStatelessEngineBMT_f2439d86.invokeEngine(Unknown Source)

        at com.pega.pegarules.session.internal.engineinterface.etier.mdb.PRAsync.processRequest(PRAsync.java:155)

        at com.pega.pegarules.session.internal.engineinterface.etier.asynchbeans.AsyncTask.run(AsyncTask.java:64)

        at com.pega.pegarules.session.internal.engineinterface.etier.asynchbeans.RunnableWrapper.run(RunnableWrapper.java:71)

        at com.ibm.ws.asynchbeans.J2EEContext$RunProxy.run(J2EEContext.java:268)

        at java.security.AccessController.doPrivileged(AccessController.java:359)

        at com.ibm.ws.asynchbeans.J2EEContext.run(J2EEContext.java:768)

        at com.ibm.ws.asynchbeans.WorkWithExecutionContextImpl.go(WorkWithExecutionContextImpl.java:222)

        at com.ibm.ws.asynchbeans.ABWorkItemImpl.run(ABWorkItemImpl.java:159)

        at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1660)

Caused by:

com.pega.apache.axis2.AxisFault: Transport error: 403 Error: Forbidden

        at com.pega.apache.axis2.transport.http.HTTPSender.handleResponse(HTTPSender.java:309)

        at com.pega.apache.axis2.transport.http.HTTPSender.sendViaPost(HTTPSender.java:194)

        at com.pega.apache.axis2.transport.http.HTTPSender.send(HTTPSender.java:75)


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Posted: 6 years ago
Posted: 27 Apr 2018 2:29 EDT
Arnab Roy (ArnabR22)
Luxoft
Arnab Roy
Luxoft
MY

In service Package there is a checkbox Authentication Required. Uncheck that checkbox and save. Then Create the Connect REST. Error 403 comes for forbidden HTTP, TSL/SSL is required. 

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