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Is there a need for external Workflow Management (WFM) tool when using Pega?
Business are looking at options to help plan and manage their operations work force. Are there reports or decisioning built into Pega for this, or would there be a need to use dedicated WFM / WFO tools.
***Edited by Moderator: Pooja Gadige to change content format from Discussion to Question, add capability tag***
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