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Is there any config to tell the commit method to release the Lock
I have a scenario where we are calling FinishAssignment which internally call commitwitherrorhandling activity. In this activity when the "Commit" method is being called it's releasing the Lock.
But it's happening in one environment but not happening for another environment.
Is there any config setting which tells commit method to release lock or not?
Thanks in Advance.
***Edited by Moderator Marije to add Capability tags***
Posted: 3 years ago
Updated: 3 years ago
Updated: 10 Jun 2022 11:47 EDT
MOD
Pegasystems Inc.
GB
@ARNABSAIN I cannot find such a configuration.
Documentation about Object Locking and Configuring Case type locking.. Details about using Commit Method .
Also see the Pega Lock mechanism discussion here and a forum post..
I did find an example scenario where when this assignment comes out of the flow and needs to be worked by any other operator, lock is still held and cannot work on it . It occurs When using Finish Assignment in modal dialog - this is expected behaviour.
When using Finish Assignment in modal dialog , pzSubmitAssignment activity is called which internally acquires the lock in step 6 (Call acquireWorkObject) and this is not released .
Local-change is to manually release the lock by adding an activity and calling Page-Unlock method to release lock .
Usage of Finish Assignment on modal dialog throws Lock error (FDBK-81958)
@ARNABSAIN I cannot find such a configuration.
Documentation about Object Locking and Configuring Case type locking.. Details about using Commit Method .
Also see the Pega Lock mechanism discussion here and a forum post..
I did find an example scenario where when this assignment comes out of the flow and needs to be worked by any other operator, lock is still held and cannot work on it . It occurs When using Finish Assignment in modal dialog - this is expected behaviour.
When using Finish Assignment in modal dialog , pzSubmitAssignment activity is called which internally acquires the lock in step 6 (Call acquireWorkObject) and this is not released .
Local-change is to manually release the lock by adding an activity and calling Page-Unlock method to release lock .
Usage of Finish Assignment on modal dialog throws Lock error (FDBK-81958)
If your scenario needs a more in-depth look then I would suggest that you log a support incident for this. Please provide the INC id here so that we can help track it.