Question
HCL Technologies
AU
Last activity: 12 Aug 2019 7:35 EDT
Textarea Character Counter Issue in Pega 7.4.0
Textarea character counter is counting new line as 1 character in stead of 2 characters. This textarea has a max limit of 4000 characters. Because a new line takes 1 character, it allows more than 4000 characters to be entered.
When the case is saved the optimised column which holds the 4000 characters truncates additional characters. I face this issue in Pega 7.4.0 version. Please let me know if anyone have any solution.
Pegasystems Inc.
IN
Hi @KavinXavier,
Are you saying that the issue is happening only in case of Optimised properties?
My understanding is that if the issue is there, it would come up for both Optimised/Un-optimised properties.
Regards
HCL Technologies
AU
Hi @Rachit_Agarwal,
Yes it is for both optimised & unoptimised properties.
Pegasystems Inc.
IN
Hi,
Can you share if this is a browser specific issue? Do you see any difference in character count behavior in IE and Chrome/Edge?
HCL Technologies
AU
Hi @Srinivas21,
The issue persists in both IE and chrome. I do not have edge to test.
Pegasystems Inc.
IN
Hi Can you try creating a edit validate with the following code and check the scenario .
return theValue.replace("\r\n", "\n").length() > 4000 ? false : true;