Switch Application loads the screen with a distorted unresponsive UI
Hi,
We have created a new portal(P1) and harness(H1 and H2) in our application.
P1 references H1. H1 references H2 through dynamic container section. Dashboard header is part of H2 as we do not want the header to be displayed on all the screens. Within the header we have included the OOTB menu to switch apps. Also, pxCaseMgrheader text file has been included within the harness H2. After all this changes, when we click on swich application, the screen is loaded with a distorted UI and is read only, we have to log out and login in order to access the portal.
When we try to add the header in H1 and try the switch application functionality, it works as expected. But we cannot include the header in H1 as per our requirement. We are using Pega 8.1.
Pegasystems Inc.
IN
Hi,
Does the tracer shows any error while switching application for the non-working scenario? Is the application upgraded from any of the Pega lower versions? Have you checked the browser console for working and non-working scenario?
Please provide screenshots to understand the issue better.
CommonWealth Bank of Australia
IN
Hi,
I have tried to recreate the scenario at my end and the reported behavior was working fine.
Basically, in the pxCaseMgrHeader code, the provision has been made to switch the portals by takin the strportalname as parameter. The portals are launched by using OSafeURL.
Have you seen any considerable errors in the logs?
Please provide the screenshots of your configuration and the error message screenshots.
Thanks,
Pegasystems Inc.
US
Hi, couple suggestions
1. See if you are getting any script errors, you can use Developer tool bar.
2. Does Fiddler show that the server is sending the response as expected? This will confirm if this is a browser issue or not.
Also check the issue on multiple browsers.