Question
Novitates
BE
Last activity: 25 Mar 2024 7:44 EDT
Support of Temporary Cases in Pega Infinity Version
Hi Team,
Our Application needs temporary case creation for certain casetypes, we see that is deprecated in recent versions of pega yet it can be configured.
We would like to understand if this is still supported in Pega Infinity version or the temporary case feature will be disabled completely?
Accepted Solution
Updated: 25 Mar 2024 7:44 EDT
Maantic Technologies Pvt Ltd
US
Hi @sumabhanul
Hope you are doing well
Temporary cases are deprecated now. If there is a real business need you can go through the link below for your reference
Kind Regards
Megha
Pegasystems Inc.
CA
As far as I know, this feature is no longer available in Infinity 23 versions. I believe the recommendation is always to create a case and change it to Withdrawn or Cancelled status if the case is no longer required.
Bits In Glass India Pvt Ltd
IN
@sumabhanul To avoid the temporary case creation but achieve the similar objective is to use the purge/archival of cases based on the required criteria/case status.
Maantic Inc
IN
Pega stopped rolling out this feature. It is not recommended to use it anymore. Instead you can use Pega's recommended Data Instance First design approach. You can get more info on it in the following link:
https://academy.pega.com/topic/design-patterns/v1?#p-b3cdf788-4f43-4bfd-be2f-ea84b34f37a3
Accepted Solution
Updated: 25 Mar 2024 7:44 EDT
Maantic Technologies Pvt Ltd
US
Hi @sumabhanul
Hope you are doing well
Temporary cases are deprecated now. If there is a real business need you can go through the link below for your reference
Kind Regards
Megha