Sub tab not refreshed even after selecting the Refresh when active checkbox in 7.1.5
I have two tabs by default in the portal homepage. The first tab 4 sub-tabs. The second sub-tab contains the list of assignments. When user opens one assignment the workobject gets opened in a new tab. If user finishes the assignment the workobject gets closed and screen shows the second sub-tab and the user can still see the old assignment.
The sub-tab not gets refreshed. I have checked the Refresh when active checkbox on the second sub-tab, but not on the main tab. If the same checkbox is checked on main tab the first sub-tab is opened always which is not desired.
***Updated by Moderator: Lochan. Removed user added Ask the Expert and helpme tags. Aplogies for confusion, should not have been an end-user option.***
Accepted Solution
Pegasystems Inc.
IN
Hello,
Upon reviewing the corresponding SR, we see that it has been resolved. SA-26946 was created as a result of the investigation. Please reference that if you have the same question.
Regards,
Lochan | Online Community Moderator | Pegasystems Inc.
Pegasystems Inc.
IN
Hi Naresh,
when you are closing the workobject tab, are you triggering any screen refresh event which can help the assignment tab to be repainted ?
Capgemini
CA
No. There is no other refresh action. Basically we need to open work item from any of the sub-tab either in Perform or Review harness. Once the work item is closed, the last active sub-tab should be retained and the contents should be refreshed automatically.
Serialized Solutions Inc
CA
Hi Naresh,
The following article may explain why the refresh when active checkbox doesn't seem to work when checked: https://community.pega.com/support/support-articles/refresh-when-active-layout-not-refreshing
However, this article definitely helped me when I was exloring/testing with multi-tabbed information: https://community.pega.com/support/support-articles/dashboard-not-refreshed-after-case-resolved
Hope this helps.
Accepted Solution
Pegasystems Inc.
IN
Hello,
Upon reviewing the corresponding SR, we see that it has been resolved. SA-26946 was created as a result of the investigation. Please reference that if you have the same question.
Regards,
Lochan | Online Community Moderator | Pegasystems Inc.