Question

Blue Cross and Blue Shield of North Carolina
US
Last activity: 14 Feb 2020 4:03 EST
step 7 does not have the Approval Rejection option in To drop down
This is from Exercise: Configuring a case type.
In this course steps, I was trying to follow the steps 7 and 8 and the step 7 does not have the Approval Rejection option in To drop down. It has validation, resolved etc. i am attaching the screen shot.
This is from Exercise: Configuring a case type.
In this course steps, I was trying to follow the steps 7 and 8 and the step 7 does not have the Approval Rejection option in To drop down. It has validation, resolved etc. i am attaching the screen shot.
Add an approval step to the Validation stage
- On the Validation stage, click the Stage menu and select Add process > New process to add a process to the Validation stage.
- Change the name of the process to Validate request.
- On the Validate request process, click + STEP > Approve/Reject to add to the process an approve/reject step.
- In the empty field, enter Validate request to name the step.
- In the contextual properties panel on the right, click the Flow tab to configure the outcomes for the shape.
- Under If REJECTED then, from the drop-down list, select Change stage. The To drop-down is displayed in the contextual properties panel.
- From the To drop-down, select Approval Rejection to move the case to the Approval Rejection stage if the user rejects the case.
- In the Set status field, enter or select Stopped to change the case status when the case is rejected.