Question
HSBC
IN
Last activity: 7 May 2018 7:56 EDT
Status fail Message There has been an issue; please consult your system administrator Operator ID Unauthenticated or not available Requestor ID HAB85D64DBD82694FF9F99983CF4C9DB6
Hi All,
One of my teammates has changed the Application Definition by adding a ruleset in Application Stack.
Since then we are not able to login to our Pega Application.
Getting below errors.
Status fail
Message There has been an issue; please consult your system administrator
Operator ID Unauthenticated or not available
Requestor ID HAB85D64DBD82694FF9F99983CF4C9DB6
Timestamp Mon May 07 08:45:27 GMT 2018
Engine Version PegaRULES 7.20 ML2 (PRPC-7.2.2-60)
Please suggest what can be done.
We have used FLASHBACK DB command on pr_data_admin table to restore the changes done.
Pegasystems Inc.
IN
Hi Nishanth,
Are you not able to login with any of the operator.
If you are able to login with any of the operator you can perhaps remote trace to understand more on this.
If you are able to open SMA then you can take the trace from there as well.
If you are not able to login at all the before considering DB restore can you check the PegaRules against the login.
Regards,
Ujjwal