Question
Cap Gemini
DE
Last activity: 13 Jan 2026 4:00 EST
Standard error handling for Correspondences
Hi,
Whenever it is required for us to send email notifications, and we use Out-of-the-Box artefacts like:
- Email Automation Shape
- SendSimpleEmail Activity (in case we need more dynamic behavior)
If an unexpected error occurs (e.g. SMTP server not reacting, empty / incorrect recipient address, etc.), system triggers automatically FixCorrespondence Flow (marked as Final), and user may use one of available Flow Actions:
- FixCorr (Final and Deprecated)
- CorrReject (Final)
- ResendCorr (Final)
So, if the issue is, wrong recipient (e.g. bug in the code, and dynamic recipient is set incorrectly), and we would need to fix the correspondence (send it to a certain participant), what is the recommended solution? This may happen also with Email Automation Shape. It did happen to use in multiple environments.