SSL Certificate Error
Hey,
We are having an issue with our email account. It is telling us that we need a cert for SSL even though in our other environments, we did not import any cert for SSL. I have attached a picture of the error. The email account was working last week but now it keeps bringing up this error. We have spoken with our tech arch team and they do not know of any cert for SSL. Any help will be appreciated.
Thanks,
-Jeremy L.
***Updated by moderator: Lochan to update Categories***
Accepted Solution
J P Morgan
IN
The email server certificate seems to be missing in the truststore.
Please ask for the email server's public certificate and install in the trustore.
You can also do a comparison of the truststore ( cacerts for jdk by default) in the working and non working environment.
Thanks,
Faisal
Pegasystems Inc.
IN
Hi Jeremy,
Cloud you please check SSL is enable in the configurations of receiver and sender. Have you check with your email service team, any certifications are included.
For reference : https://www.pegaxchange.com/tag/pega-7-gmail-smtp/
-Supraja
Accenture Federal
US
Hey,
Yes, I do have that checked. And when I spoke with our Tech Arch team, which do the import of any certs, they do not know of any cert for SSL. They just had the port opened up for the server and it worked that way before we got this error for our other environments.
PEG
IN
Can you verify below Dynamic system setting present or not?
- Owning Ruleset: Pega-IntSvcs
- Setting Purpose: Email/DisableSecuritySTARTTLS
- Value: true
Accepted Solution
J P Morgan
IN
The email server certificate seems to be missing in the truststore.
Please ask for the email server's public certificate and install in the trustore.
You can also do a comparison of the truststore ( cacerts for jdk by default) in the working and non working environment.
Thanks,
Faisal