Question
Virtusa Ltd
IN
Last activity: 7 Aug 2023 10:34 EDT
smart investigation upgrade
We are planning to upgrade smart investigation for payments from 7.11 to latest version. And i could see below Note in the installation guide.
Note: Built on layers for Pega Smart Investigate for Payments such as Pega Smart Investigate for
Securities, and Pega Self-Service for Smart Investigate have not been updated to v8.4. Customers
with any of these applications or their ruleset in the stack who attempt to upgrade or install may
have to reach out to Pega GCS for confirmation on the compatibility of these applications with Pega
Smart Investigate for Payments 8.4. For further questions, contact Pega Global Customer Support
(GCS).
Please guide us which version of pega platform we have to use that supports latest verison of pega smart investigation for payments.
Pegasystems Inc.
IN
Hi @swethak4000,
If you're only using Smart Investigate for Payments application, you can upgrade to platform version 8.4 or 8.5. Please go through the links below.
https://community.pega.com/knowledgebase/products/smart-investigate-payments
https://community.pega.com/knowledgebase/documents/pega-smart-investigate-payments-84-upgrade-guide
https://community.pega.com/knowledgebase/documents/pega-smart-investigate-payments-85-upgrade-guide
Smart Investigate for Securities and Self Service for Smart Investigate application are built on top of Smart Investigate for Payments. The note referred in installation guide means that Securities and Self Service versions compatible with latest platform and Payments application have not been released yet. If you're using Securities or/and Self Service application then below chart will help you understand what available versions of applications can co-exist in Pega 8 at present.
Hi @swethak4000,
If you're only using Smart Investigate for Payments application, you can upgrade to platform version 8.4 or 8.5. Please go through the links below.
https://community.pega.com/knowledgebase/products/smart-investigate-payments
https://community.pega.com/knowledgebase/documents/pega-smart-investigate-payments-84-upgrade-guide
https://community.pega.com/knowledgebase/documents/pega-smart-investigate-payments-85-upgrade-guide
Smart Investigate for Securities and Self Service for Smart Investigate application are built on top of Smart Investigate for Payments. The note referred in installation guide means that Securities and Self Service versions compatible with latest platform and Payments application have not been released yet. If you're using Securities or/and Self Service application then below chart will help you understand what available versions of applications can co-exist in Pega 8 at present.
| Pega Platform | Smart Investigate For Payments | Smart Investigate For Securities | Self Service For Smart Investigate |
| 8.1 | 8.1 | 7.11 | 7.11 |
| 8.2 | 8.2 | 8.2 | 8.2 |
| 8.3 | 8.3 | 8.2 | x |
| 8.4 | 8.4 | 8.2 | x |
| 8.5 | 8.5 | x | x |
If you need more information, you can submit a product request via My Support Portal.
Regards,
Pranav