Question

tech mahindra
tech mahindra
IN
tech mahindra
Posted: Apr 6, 2022
Last activity: Apr 6, 2022
Last activity: 6 Apr 2022 2:48 EDT
Closed
SLA is not working - Goal,deadline and passed deadline activities are not triggered in 8.6 version
I have SLA with initial urgency, goal, deadline and passed deadline.
Initial urgency is updated but goal and deadline are not triggered as per the configurations. nothing happening even ServiceLevelEvents agent is running.
Any suggestions pls.
Regards,
Ravi.
***Edited by Moderator: Pooja Gadige to add capability tag***
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