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 Ravi Pandala (Ravi Pandala) tech mahindra Software Engineer
tech mahindra
IN
Ravi Pandala Member since 2016 2 posts
tech mahindra
Posted: Apr 6, 2022
Last activity: Apr 6, 2022
Posted: 6 Apr 2022 0:37 EDT
Last activity: 6 Apr 2022 2:48 EDT
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SLA is not working - Goal,deadline and passed deadline activities are not triggered in 8.6 version

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I have SLA with initial urgency, goal, deadline and passed deadline. 

Initial urgency is updated but goal and deadline are not triggered as per the configurations. nothing happening even ServiceLevelEvents  agent is running. 

Any suggestions pls.

 

Regards,

Ravi.

 

***Edited by Moderator: Pooja Gadige to add capability tag***
Pega Autonomic Event Services 8.3 Agent Desktop Case Management Insurance Senior System Architect

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