SLA not dequeuing after deleting assignment using pxDeleteAssignmentsForWork
In our application , we have to delete all assignments that the work object has, whenever we get a service call from mainframe
For each service call we delete assignments & clear pxflows and then we have orchestration in pega frame work which will run on work object and creates assignment
We are using pxDeleteAssignmentsForWork to delete all assignments on work, This is deleting the assignments and not de-queuing items queued for SLA on deleted assignments.
Did any one face this issue ,Any known hot-fix for this ?
(or)
I should build own logic to De-queue items like pxAdjustSLA activity ?
Pegasystems Inc.
FR
Hello,
What product version it it? Would it be just easiest to do that with TICKET. All assignments will be removed automatically I think.
Anthem
US
Assignments are getting deleted but not the SLA goal/deadline queued for the assignment.
Work object have 4 active flows by the time I delete the assignment.I am in the final sub-flow.
Note: if I end the flow, flow will restarted from the parent of the flow.
Pegasystems Inc.
FR
Yes, I don't think deleting assignment is the best approach here but I might be wrong. This is why I was talking about TICKETs.
Said Tickets will be going to another position on the flow and nicely close assignments and SLA I believe.