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Question

 arka B (arkaB871)
OFG Group Ltd

OFG Group Ltd
IN
arkaB871 Member since 2022 5 posts
OFG Group Ltd
Posted: Apr 26, 2022
Last activity: Apr 27, 2022
Posted: 26 Apr 2022 11:55 EDT
Last activity: 27 Apr 2022 7:48 EDT
Closed

Skip thread level data page reload for intent if its was present for interaction case already

Hi,

 

we use a CPM based application which loads account data on thread level D page named D_Acct[acct_no:"12345"]. 

 

This D page, although was present in the interaction case thread, get reloaded since as we refer to the same D page in any service case, the thread being the child thread reloads the D page again. But since, both service and interaction belong to the same customer account, this reload is completely unnecessary.

What is the best way to avoid such a reload considering the D page is on thread scope and interaction and service cases are different threads?

 

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Pega Customer Service for Financial Services 8.1
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Financial Services
Senior System Architect

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