I am new to the marketing area and tried to create segment with a simple criteria Full Name contains 'John' but when I ran the segment it started running forever. I didn't get any result populated for almost one hour, no errors but it keeps on running. Can anyone please help understand what could be the issue? The customer class just has 86 records so I don't think it should take more than 5 mins.
Can you please clarify if this is an issue related to a Pega Academy course? If not, I suggest that you please move this thread to the Pega Support community, where you have more chances of getting the appropriate help.
Also, it will be helpful to add more context to your question such as the environment details, product version, customizations or extensions if any for a better response.