If the email body is an attachment to the case, and if attachment indexing is enabled on the search landing page, then we can search in the attachment content and return the cases whose attachments have this search string.
Please share the version of the Pega platform you are using.
Posted: 7 years ago
Posted: 11 Aug 2016 11:26 EDT
Anish Kumar Kaippallil Kuttiyil (Anish)