Question
Belvnesheconombank
BY
Last activity: 23 Apr 2018 4:15 EDT
Saving Operator record input field (Operator ID) unavailable
Hello!
When I use "Save As" option for Operator ID record input field "Operator ID" are unavailable. I can't create new record because this field marked as Required and by default it's value set to original Operator ID record thats why when I press on "Create and open" button the system generate an error "This instance already exist". I thought that it could be the system failure and our administrators rebooted all servers but this error wasn't resolved. You can see attached screenshot. What I need to do now?
Thanks in advance!
Accepted Solution
Belvnesheconombank
BY
Issue resolved: you need to clear DB cache.
Pegasystems Inc.
US
Does the issue only occur in a particular environment? Do you see the same behavior when logged in as the OOTB administrator?
Belvnesheconombank
BY
Hi, Carissa and thank you for you answer.
"Does the issue only occur in a particular environment?" - Yes, it happens in a specific environment. The big problem is that this is a production environment. In comparison with the test environment, everything is absolutely the same. Only OOTB functionality.
" Do you see the same behavior when logged in as the OOTB administrator?" - Yes, I see exactly the same behavior of functionality
Pegasystems Inc.
IN
Are you able create operator from the record explorer(OrganizationàOperator ID) by clicking Create option .
Thanks,
Arun
Belvnesheconombank
BY
Hi Arun! Thank you for answer.
I try to create Operator record both under my Operator and [email protected] and I can't create records (same behavior)
Swedbank AB
SE
Hello!
If you've compared the configurations for OOTB Administrator from working environment to non-working environment and found them identical, then probably you should raise a support request to get this worked.
Sincerely,
Pawan