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Question

 Sravanthi Gogula (GSravanthi)
TCS

TCS
IN
GSravanthi Member since 2014 6 posts
TCS
Posted: Jul 18, 2017
Last activity: Jul 19, 2017
Posted: 18 Jul 2017 5:36 EDT
Last activity: 19 Jul 2017 10:31 EDT
Closed

save the records in to Interaction History table

Hi,

We have requirement to save the records which is coming from application server by using file listener in to Interaction History tables. As Interaction History tables are Pega inbuilt tables we can't update the tables directly. Can somebody help to get the solution.

Thanks in Advance

***Updated by moderator: Lochan to add Categories***

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Data Integration
Reporting

Posted: 8 years ago
Posted: 19 Jul 2017 10:31 EDT
Santhosh Holla Kayyar (Santhosh_Holla)
PEGA
Fellow, Technical Support Engineer, 1:1 Customer Engagement
Pegasystems Inc.
AU

Hi,

Interaction History is meant to record the Decision Results which will be used for reporting and future decisions.

Is there any specific reason for capturing records to IH from external source?

You may try by calling "DataSet-Execute" method on pxInteractionHistory Data Set; however make sure that page is of type Data-pxStrategyResult or any issue/group class. And also the pyOutcome value should be defined.

Hope this helps!

Cheers,

Santhosh

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