Question
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Virtusa
IN
Posted: February 25, 2019
Last activity: February 26, 2019
Last activity: 26 Feb 2019 3:38 EST
Closed
RPA Queue case fetch order
Hi All,
- How can the case fetch order can be defined for Robo queue - case fetch ( LIFO , FIFO etc…)
- Do we have a way to provide the case details to Robo via JSON response instead of the OOTB case details response, if so at which spot the service call has to be configured
Posted: 3 years ago
Pegasystems Inc.
US
1. Refer to this post - https://collaborate.pega.com/question/pega-robot-manager-case-selection
2. I think there is a way but I do not know it.
Posted: 3 years ago
Virtusa
IN
Thank you Mitchell, suggestion given for point 1 is working as intended for our business need.
For point 2 - Appreciate if any lead info could be given, it would help us research further