Routing to multiple substitute operator
Hi,
I have a requirement where I have to route the case to substitute operator when the actual operator is not available. This I have implemented. But we need to check for substitute operator’s unavailability as well.
Can someone suggest how to implement this multiple substitute operators unavailability..?
Thanks in advance!
***Edited by Moderator: Pallavi to change content type from Discussion to Question, move from Pega Academy to Product***