Question 45 Views Madhu Veludandi (MadhuV63) Procom Procom US View Profile Send Message MadhuV63 Member since 2020 1 post Procom Posted: November 4, 2020 Last activity: November 5, 2020 Posted: 4 Nov 2020 15:13 EST Last activity: 5 Nov 2020 14:47 EST Closed Request to add CTI Service-Java getMessageWaiting Report We have a requirement to display an indicator on Pega phone login screen if there are any Voicemail messages available on Avaya for the logged in Agent. We are on Pega Platform 8.3.4. CS 8.3. I do not see any method available in JTAPI CTI Service-Java. Is there a way I can add custom Service-Method and call Avaya to get a flag that VM are available for logged in Agent. ***Edited by Moderator Marissa to update Content Type from Discussion to Question; update Product and Version*** Pega Call 8.3 Pega Platform 8.3.4 Pega Customer Service 8.3 Case Management Consumer Services Senior System Architect Likes (1) Share Share this page Facebook Twitter LinkedIn Email Copy link Copying... Copied!