Question
_VOIS
IN
Last activity: 13 Dec 2022 10:58 EST
Reports for case status
Hi, I have a requirement where at any given point of time, I want a report in which for a case with given case id, I can view time spent under every status in the journey so far. Can I exploit any OOTB Reports? or I shall built from scratch?
Accepted Solution
Updated: 13 Dec 2022 10:58 EST
JPMC
IN
@Ganesh Agarwal You can make use of this ootb report INDEX-TRACKSTATUS!PYDETAILEDLIST but you need to save as the when rule work - . pyTrackStatus and change the value from false to true.
Evoke Technologies
IN
@Ganesh Agarwal - Did you explore the "pxStageHistory" pagelist in the clipboard which is available within the pyWorkPage. The pagelist property holds all the relevant details like when the user entered a stage and when the stage was completed.
_VOIS
IN
@JoyashishS thanks for reply, correct me if I'm wrong, but I think that is for stages, I have status as the primary parameter.
Accepted Solution
Updated: 13 Dec 2022 10:58 EST
JPMC
IN
@Ganesh Agarwal You can make use of this ootb report INDEX-TRACKSTATUS!PYDETAILEDLIST but you need to save as the when rule work - . pyTrackStatus and change the value from false to true.
Updated: 12 Dec 2022 8:46 EST
_VOIS
IN
Thanks @BhanuPrakash_G , I found that in launch portal and that seems helpful, can you please guide me, how to get it in dev studio? for some reason, it is not coming in Report Definition available in Dev Environment, or either I'm doing the wrong way
JPMC
IN
@Ganesh Agarwal In the App Explorer type in the class name as Index-TrackStatus and reports --> Report definition
