Replace Outlook Basic Authentification on 7.3 version
Hello,
Microsoft will be removing their Basic Authentification for Outlook in October 2022.
Our project is still in version 7.3 so it is not compatible with OAuth 2.0 and we are planning to migrate to Pega 8 but only in 2023. So we are trying to find a solution to replace Basic Authentification on our apps.
Is any other project encountering this issue? If yes, have you found any solution apart from migrating to version 8?
Thank you,
Celine
Updated: 25 May 2022 9:20 EDT
Pegasystems Inc.
GB
OAuth 2.0/Microsoft Graph support is available as of Pega 8.4 and onward, currently available in general release. See Configuring an OAuth 2.0 authentication profile
There are no plans to backport this feature and I have not been able to find any solutions in our ticketing system for other users.
Other users have asked a similar question in the past. See
OAuth 2.0 authentication for Outlook in Pega 7.4
How will Pega connect to outlook email boxes after IMAP and POP3 will be deprecated in October
Email Account Using Microsoft Graph As Receiver With Office 365 Email Provider In 8.4.3 Doesn't Work
OAuth 2.0/Microsoft Graph support is available as of Pega 8.4 and onward, currently available in general release. See Configuring an OAuth 2.0 authentication profile
There are no plans to backport this feature and I have not been able to find any solutions in our ticketing system for other users.
Other users have asked a similar question in the past. See
OAuth 2.0 authentication for Outlook in Pega 7.4
How will Pega connect to outlook email boxes after IMAP and POP3 will be deprecated in October
Email Account Using Microsoft Graph As Receiver With Office 365 Email Provider In 8.4.3 Doesn't Work
Have you tried solution posted by our SME in the following Discussion Microsoft Office 365 to retire basic auth support for IMAP/POP
Can you confirm that you have logged support incident INC-224339 for this question?
Sopra Steria Group
FR
Hi @MarijeSchillern,
So from what I see there is no solution so all projects have migrated to version 8.4 as a solution to this issue?
Yes I have asked the same question in INC-224339. I am asking the question here hoping that other projects that are facing this issue might have found a solution and could share it.
Celine
Updated: 25 May 2022 10:30 EDT
Pegasystems Inc.
US
@CélineB2 Hi Celine, can you clarify whether this is for Pega Platform or Sales Automation? I noticed you had some incidents in the past specific to the Outlook add-in also, and am now wondering if those were for Sales Automation?
Sopra Steria Group
FR
Hi @martf,
It is for both Pega Platform and Sales Automation.
Indeed we have an application Sales B2C that is using Outlook integration and Pega has given us a hotfix in order to use OAuth 2.0.
But here, the issue concerns sending and receiving emails from Outlook for our Sales B2B app and our Customer Service app. They are both using basic authentification.
Updated: 27 May 2022 5:57 EDT
Pegasystems Inc.
GB
@CélineB2I am trying ot engage a product SME to help answer this.
However it does look like the definitive answer is only the use of SMTP. Note that this change by Microsoft was announced over two years ago by Microsoft. This is the oldest one I could find: https://techcommunity.microsoft.com/t5/exchange-team-blog/basic-authentication-and-exchange-online-september-2021-update/ba-p/2772210
Original announcement. https://techcommunity.microsoft.com/t5/exchange-team-blog/basic-authentication-and-exchange-online-july-update/ba-p/1530163 Please note that this is from July of 2020.
Please see the response in this post regarding the questions from a Pega perspective:
OAuth 2.0 authentication for Outlook in Pega 7.4 t
Email Account Using Microsoft Graph As Receiver With Office 365 Email Provider In 8.4.3 Doesn't Work
and
How will Pega connect to outlook email boxes after IMAP and POP3 will be deprecated in October
Our SME made recommendations listed in this announcement:
@CélineB2I am trying ot engage a product SME to help answer this.
However it does look like the definitive answer is only the use of SMTP. Note that this change by Microsoft was announced over two years ago by Microsoft. This is the oldest one I could find: https://techcommunity.microsoft.com/t5/exchange-team-blog/basic-authentication-and-exchange-online-september-2021-update/ba-p/2772210
Original announcement. https://techcommunity.microsoft.com/t5/exchange-team-blog/basic-authentication-and-exchange-online-july-update/ba-p/1530163 Please note that this is from July of 2020.
Please see the response in this post regarding the questions from a Pega perspective:
OAuth 2.0 authentication for Outlook in Pega 7.4 t
Email Account Using Microsoft Graph As Receiver With Office 365 Email Provider In 8.4.3 Doesn't Work
and
How will Pega connect to outlook email boxes after IMAP and POP3 will be deprecated in October
Our SME made recommendations listed in this announcement:
Microsoft Office 365 to retire basic auth support for IMAP/POP
"We evaluated multiple options - this is a new feature and as such will not be backported to older versions.
If you are using Pega email listener on Pega versions prior to 8.4, please contact your account executive so we can support you in your upgrade.
I would request you to follow this https://collaborate.pega.com/discussion/microsoft-office-365-retire-basic-auth-support-imappop for future updates on this topic.
"