Question
De Volksbank
NL
Last activity: 11 Nov 2022 4:25 EST
Reopening a case - What happens to data and attachments - SALES AUTOMATION
Hi All
I have some questions in related to what happens to the case data and attachments when a case is resolved and reopened later.
Scenario: We have a few case types in Pega Sales Automation without any archival process set up. These cases have user captured data and attached documents.
1. What happens to the case data and attached documents when a case has been staying resolved for a considerable period of time. [30 to 365 days].
2. What happens when the case case is reopened? Will all data and documents be available?
3. Will there be any issues when such a case is closed and reopened multiple times within a year?
Thanks.