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Question

 Shrikanth Nekkanti (ShrikanthN3535)
Crum & Forster Solutions For Business Inc
PEGA Lead System Architect
Crum & Forster Solutions For Business Inc
US
ShrikanthN3535 Member since 2021 6 posts
Crum & Forster Solutions For Business Inc
Posted: Apr 13, 2021
Last activity: Apr 13, 2021
Posted: 13 Apr 2021 9:43 EDT
Last activity: 13 Apr 2021 9:47 EDT
Closed

Removing Pulse message attachments for email triage cases

We have an email channel setup to process the incoming emails with attachments. The listener processes the email and creates an "Email Triage [Work-Channel-Triage]" case.

On Email Triage case, there are duplicate attachments. 

1. Attachment created from email attachments.[Type: Email Attachment]

2. Attachment for pulse message case. [Type: File]

How do we avoid the duplicate attachment display. We understand we can limit the UI to display the "Email Attachment" types but, we store our documents on S3, we are seeing duplicate attachments there.

 

Any thoughts are highly appreciated.

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