Question
Rabobank
SE
Last activity: 31 May 2019 10:54 EDT
Remove a Thread
Is there any Java code to remove a thread from clipboard ?
My Webchat thread remains in the clipboard till the session gets closed, but within that time if the operator clicks the chat, he can able to see the history which i don't want.
If can remove the thread, a new case will be created and the history won't show.
***Edited by Moderator: Lochan to update platform capability tags***
Accepted Solution
Pegasystems Inc.
IN
Hi sarath,
U can use the following code to remove thread in Pega
if (!sCurrentThreadName.equals(sThreadName) )
((com.pega.pegarules.priv.context.PegaRequestor)tools.getThread().getRequestor()).removeInactiveThread(sThreadName);
sThreadName is the name of the thread.
Rabobank
SE
Thanks. Now the thread gets removed.
But when i click the chat again, the thread creates and the Interaction details and history are still there.
Pegasystems Inc.
US
Hi Sarath, why would you want to prevent the agent from seeing the bot history ? Just to let you know, in 8.3 release of Customer Service, the agent chat and Bot conversation will be stored in the same interaction history. It will allow a live agent to come and go seamlessly during chat.