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Question

 Ganesh Kumar CV (GaneshKumarC3200) Virtusa UK Ltd
Virtusa UK Ltd
GB
GaneshKumarC3200 Member since 2020 30 posts
Virtusa UK Ltd
Posted: Nov 19, 2017
Last activity: Nov 20, 2017
Posted: 19 Nov 2017 21:01 EST
Last activity: 20 Nov 2017 6:47 EST
Closed

Reminder popup on deadline

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Hi

I have an assignment SLA of Goal = 1 day and Deadline = 2 days. If the user is working on the assignment and if it is one hour before the assignment deadline, then a alert pop-up should come in front advising the user that the time is approaching the task deadline. Any suggestions on how to implement this?

Thanks

Ganesh

Case Management User Experience
Posted: 5 years ago
Posted: 20 Nov 2017 6:47 EST
Santanu Bhattacherjee (Santanu) Senior Manager, Cloud Engineering, Management Plane Services
Pegasystems Inc.
IN
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Hello,

Any SLA or Agent cant trigger any activities when there is another user who is working on the case. So you cant fire an SLA while the assignment is being worked on by an user.

Having said that, the only possible way I can think of is having some kind of decreasing timer like what we have in our CS .

Refer this discussion for some details on the same : 

https://collaborate.pega.com/question/decreasing-timer

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