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 Ganesh Kumar C V (Ganesh3185) Asurion
Asurion
GB
Ganesh3185 Member since 2017 22 posts
Asurion
Posted: November 19, 2017
Last activity: November 20, 2017
Posted: 19 Nov 2017 21:01 EST
Last activity: 20 Nov 2017 6:47 EST
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Reminder popup on deadline

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Hi

I have an assignment SLA of Goal = 1 day and Deadline = 2 days. If the user is working on the assignment and if it is one hour before the assignment deadline, then a alert pop-up should come in front advising the user that the time is approaching the task deadline. Any suggestions on how to implement this?

Thanks

Ganesh

Case Management User Experience
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Posted: 4 years ago
Posted: 20 Nov 2017 6:47 EST
Santanu Bhattacherjee (Santanu) PEGA Senior Manager, Cloud Engineering, Management Plane Services
Pegasystems Inc.
IN

Hello,

Any SLA or Agent cant trigger any activities when there is another user who is working on the case. So you cant fire an SLA while the assignment is being worked on by an user.

Having said that, the only possible way I can think of is having some kind of decreasing timer like what we have in our CS .

Refer this discussion for some details on the same : 

https://collaborate.pega.com/question/decreasing-timer

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