Question Anna Carlin (AnnaC102) Aflacni Anna Carlin Aflacni GB View Profile AnnaC102 Member since 2020 1 post Aflacni Posted: May 11, 2021 Last activity: May 11, 2021 Posted: 11 May 2021 11:21 EDT Last activity: 11 May 2021 14:51 EDT Closed Refresh a Section to populate with a property Report View translated message I am attempting to populate a Header section in a webchat bot, hosted by a web mashup, with a CaseID (.czbotinteractionid). I am populating the CaseID value using a Data Page lookup which uses an existing pzInsKey from the chat session. I know that this lookup is returning the expected value, however it is not displaying until the section refreshes at the end of the chat session. Is there a refresh strategy I could use to refresh the section just after the Customer Care Specialist has joined so the case ID is visible in the header when the chat is live? I understand that the section initially refreshes when the CSR joins, however I need a second refresh as the .czbotinteractionid property is not exposed until after this initial refresh. ***Edited by Moderator Marissa to update Platform Capability tags**** To see attachments, please log in. Pega Platform 8.6 Conversational Channels User Experience Insurance System Architect Like (0) Share Share this page Facebook Twitter LinkedIn Email Copy link Copying... Copied!