Question 46 Views Anna Carlin (AnnaC102) Aflacni Anna Carlin Aflacni GB View Profile Send Message AnnaC102 Member since 2020 1 post Aflacni Posted: May 11, 2021 Last activity: May 11, 2021 Posted: 11 May 2021 11:21 EDT Last activity: 11 May 2021 14:51 EDT Closed Refresh a Section to populate with a property Report I am attempting to populate a Header section in a webchat bot, hosted by a web mashup, with a CaseID (.czbotinteractionid). I am populating the CaseID value using a Data Page lookup which uses an existing pzInsKey from the chat session. I know that this lookup is returning the expected value, however it is not displaying until the section refreshes at the end of the chat session. Is there a refresh strategy I could use to refresh the section just after the Customer Care Specialist has joined so the case ID is visible in the header when the chat is live? I understand that the section initially refreshes when the CSR joins, however I need a second refresh as the .czbotinteractionid property is not exposed until after this initial refresh. ***Edited by Moderator Marissa to update Platform Capability tags**** Pega Platform 8.6 Conversational Channels User Experience Insurance System Architect Like (0) Share Share this page Facebook Twitter LinkedIn Email Copy link Copying... Copied! Moderation Team has archived post, learn more This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.