I am attempting to populate a Header section in a webchat bot, hosted by a web mashup, with a CaseID (.czbotinteractionid).

I am populating the CaseID value using a Data Page lookup which uses an existing pzInsKey from the chat session.

I know that this lookup is returning the expected value, however it is not displaying until the section refreshes at the end of the chat session.

Is there a refresh strategy I could use to refresh the section just after the Customer Care Specialist has joined so the case ID is visible in the header when the chat is live?

I understand that the section initially refreshes when the CSR joins, however I need a second refresh as the .czbotinteractionid property is not exposed until after this initial refresh.