Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

 Taniya Dutta (TaniyaD3)
TCS

TCS
AE
TaniyaD3 Member since 2014 26 posts
TCS
Posted: Nov 5, 2020
Last activity: Nov 5, 2020
Posted: 5 Nov 2020 4:24 EST
Last activity: 5 Nov 2020 12:13 EST
Closed

Recurring campaign did not run at its scheduled time

We had a recurring campaign and it did not ran for many days at its scheduled time. In upcoming run section it is showing the timings.

I do not think there could be some issue in the environment because other recurring campaign ran successfully.

How can I find the root cause behind it why it did not ran.

Can anyone please help me how to debug the scenario or an explanation for it.

 

***Edited by Moderator: Pooja to update platform capability tag***
To see attachments, please log in.
Pega Marketing 7.4
System Administration
Data Integration

Posted: 4 years ago
Posted: 5 Nov 2020 12:13 EST
Saleem Abdelsayed (Saleem_A)
PEGA
Senior Director, Product Management, 1:1 Customer Engagement
Pegasystems Inc.
US

Review the run details to see if there are any insight into if the run was failed or skipped.  If there is nothing obvious there, I suggest your share your findings with Pega support so they can investigate more deeply.

To see attachments, please log in.

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice