Question
NTT DATA Corporation
JP
Last activity: 3 Jul 2024 9:23 EDT
Questions about MSP's UserRole.
MSPのUserRoleについて４点質問があります。
①Security Contactの権限が受信するアラートの詳細な内容はどのようなものか。
②Proactive Incident Contactの権限を持つアカウントのみ受信するアラートはどのような内容か。※具体例も踏まえて教えていただきたいです。
③Cloud Deployment specialistとSupport Administratorの差分は他のアカウントにRoleを割り当てを変更できる点のみか。
④協働者と管理者メンバにUserRoleの6権限を付与する場合、割り当ての目安はありますでしょうか。
※Support Administratorは管理者メンバにしか権限付与しないべき等
上記回答をお願いいたします。
～下記英訳～
I have four questions about MSP's UserRole.
(1) What are the details of alerts received by the Security Contact authority?
※We would like to know the details with specific examples.
(2) What are the details of alerts that only accounts with the authority of Proactive Incident Contact receive?
※We would like to know the details with specific examples.
(3)The only difference between Cloud Deployment specialist and Support Administrator is the ability to change Role assignments to other accounts.
(4) When granting 6 privileges of UserRole to business partners and administrator members, is there a guideline for the allocation?
(e.g. Support Administrator should only grant privileges to administrator members, etc.)
Please answer the above four questions.
Accepted Solution
Updated: 3 Jul 2024 9:23 EDT
Pegasystems Inc.
GB
(1) The Security Contact role in MSP receives alerts related to security issues. Specific examples could include notifications about potential security breaches or updates on security protocols.
(2) The Proactive Incident Contact role in MSP receives alerts about potential incidents that could affect the system's performance or functionality. Specific examples could include warnings about system overloads or updates on incident resolution progress.
(3) Yes, the main difference between the Cloud Deployment Specialist and Support Administrator roles is that the Support Administrator has the ability to change role assignments for other accounts.
(4) When granting UserRole privileges to business partners and administrator members, it's important to consider the responsibilities and requirements of each role. Typically, Support Administrator privileges should only be granted to those who will be managing role assignments. Other privileges should be allocated based on the specific needs and responsibilities of each individual.
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